Leaders Know How To Be A Duck On Water

In my experience in the client services business, I have trained a lot of managers who are responsible for leading both internal teams and external client contacts. One of the most important and useful tips I've given is to be like a duck on the water - even when you're going mad trying to handle multiple demands, requests and needs, look calm. Lead with confident assertiveness - even when you're unsure. It's vital to make your team - both the one you manage and the one you service - believe that you've got it all under control.

Be a duck on water - it's fine to paddle furiously underneath, but look calm, graceful and in control above the surface. You'll be surprised at how well this technique can help you become a better leader.