Be A Duck On Water

In my experience in the client services business, I have trained a lot of managers who are responsible for leading both internal teams and external client contacts. One of the most important and useful tips I’ve given is to be like a duck on the water – even when you’re going mad trying to handle multiple demands, requests and needs, look calm. Lead with confident assertiveness – even when you’re unsure. It’s vital to make your team – both the one you manage and the one you service – believe that you’ve got it all under control.

Be a duck on water – it’s fine to paddle furiously underneath, but look calm, graceful and in control above the surface. You’ll be surprised at how well this technique can help you become a better leader.

One thought on “Be A Duck On Water

  1. jeff shuey

    Agreed. I have used this line many times.

    A friend at Microsoft said something to this effect 10+ years ago and I gave him the “puppy dog look” … you know the head cocked to the side and seemingly saying “huh”

    He saw my confusion and said … “everything is calm on the surface, but underneath I’m paddling like crazy … like a duck.”

    Reply

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